• Helping a Practice in Transition 

    October 17, 2017

    In early
    2018, Vinod Gulati, MD, found his practice going through a transition. Two
    partners were breaking off, and Dr. Gulati planned to continue his primary care
    practice with one other physician and two nurse practitioners. The legal name
    would change, and the providers needed to expedite their credentialing with
    insurance panels. At the same time, Dr. Gulati was dissatisfied with the
    billing company that his former group had been using. There was a consistent
    lag of weeks before bills would be submitted to insurance carriers, and the
    company often failed to bill patients for the 20% that was their contractual
    colleagues recommended ECM, so Dr. Gulati and the office manager, Kim Kieninger,
    asked to meet with ECM President Louis Burke and Anthony Vuozzo, Director of
    Credentialing and Implementation.They found
    that ECM offered them a solution that addressed both the operational aspects of
    the practice transition as well as their ongoing coding, billing and collection
    needs.“We were going
    through the process of changing the name and practice entity,” Kim explained.  “ECM got our providers credentialed quickly. Tony
    did a great job of doing all of that for me. It was fantastic.”Although the
    new practice configuration included two fewer providers, Ms. Kieninger said
    that each remaining provider experienced a revenue increase within the first
    month of working with ECM. “Moving the
    billing to a new company, you get worried that something is going to be left
    behind,” Kieninger said. “ECM did a very good job. There was no lull in any
    payments to us. We expected that the transition would take months, but I found that
    within the first month after switching to ECM, we had an increase in payments.”She also
    noticed a stark difference in ECM’s approach to handling the practice’s billing
    and collections.“ECM is more
    diligent in getting the work out quickly and being aggressive with the
    insurance companies,” she said. ECM has also worked with the practice to ensure
    that they are coding the bills appropriately in order to receive the full
    reimbursement for the services they provide.Kim and Dr.
    Gulati are also pleased with the monthly reporting they receive from ECM, which
    makes it easy for them to track productivity, measure and compare their
    financial performance on an ongoing basis.“They send
    me a productivity analysis, so I know exactly what doctor brings in how much revenue,
    broken by down by facilities,” Kim noted. “Each month I receive a full report
    which includes a financial history going back to when we started. I’m very
    satisfied.”But the
    bottom line is truly the bottom line, which for Dr. Gulati’s practice is on a
    steadily increasing trajectory thanks to the expertise that ECM provides.“Since we
    left our previous billing company, the income has gone up tremendously,” said
    Kim. “It is due to the fact that ECM taught us how to code and made sure that
    we understand what we can code for. Also, our old billing company did not bill
    for 20% differences. And ECM is quick with turnaround. They get the billing out
    in a timely fashion. If I bill today, it’s out tonight.”

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