Q. What specialties do you bill for? . What specialties do you bill for?

A. We are a multi-specialty billing company, currently handling more than 7 different specialties.

Q. How long does it take to get started with ECM?

A. Once we have all of the information necessary, it usually takes anywhere from 2-4 wks to have you set up with the clearinghouse. In the meantime, we will submit paper claims to make sure your income is hardly affected at all.

Q. How is the work sent to ECM?

A. There are many different ways to do this. We offer pick-up services to local clients. We also accept postal delivery as long as it’s sent timely.

Q. Are Insurance payments sent directly to ECM?

A. No. All reimbursements are sent to you, just as always. You’ll be asked to make a copy of pertinent information and send to us so that we can post payments and begin follow up. There are situations where lock boxes are utilized and/or where payments are sent directly to us, but that’s entirely up to you and only necessary if your office can’t keep up with the copying, mailing, etc.

Q. How does ECM handle denials/low payments?

A. Denials are addressed immediately. Erroneous denials are confronted and if not reversed brought to the attention of the Insurance commissioner. The same format is used for low payments. Valid denials usually mean the patient will become responsible or that a particular service will not be paid for and should not be billed. In either case the provider is informed and educated.

Q. How often are patients billed?

A. Patients will be billed on a monthly basis for any balance due, once payment is received, or responsibility transferred, by their primary insurance. Patients will receive statements for 30, 60 and 90 days past due, with phone calls after the first statement. We are also contracted with a collection agency that can go after any monies that are difficult to collect.

Q. What are your fees?

A. Our fees are very competitive and vary depending on the size of your practice, the scope of services to be provided, and your current income. We feel that having a flexible fee schedule allows for us to provide the same level of high quality services to both the one-physician provider with simple needs and the large group needing extra services.

Q. Will I have to invest in software/hardware?

A. ECM believes in the notion that every practice is different, and has different needs. With that in mind we’ve made available different set-ups that range from you completely outsourcing (no software/hardware purchase) to completely insourcing (with software/hardware purchase) and ECM providing monthly support.

Q. Ok, I like everything I’m hearing and want to know how to get started.

A. That’s easy. Just email a little about yourself or give us a call and we’ll be happy to discuss how we can ‘make your practice perfect’!